I have a question. Are you still obliged to pay the (high) cancellation fee via booking.com even if the property did not specify how much the fee would be? The only information that was available when completing the booking was that cancellation fee depends on room type, and the cost of cancellation fee was not visible before booking completion. This is really upsetting because I changed my plans (the booking is 2 weeks away) and now I am asked to pay 110EUR. I emailed booking.com directly, they just gave a very non-specific answer and said I should talk to the property.
The property I called up was incredibly rude and I was forced into an argument with them, they told me I have to pay the fee right away. I understand they are upset as well, that’s why I called them immediately the morning after I made the booking so they won’t lose their business and they can make the room available for others. And it is the property’s responsibility to give full information on fees and everything else, which they didn’t. No matter how hard I looked, there was nothing, and I was desperate to find something on the island I’m going to while seeing almost everything else is sold out.
What would you do? Did any of you have an experience like this? If you didn’t pay the cancellation fee and didn’t show up, did you get tracked down?